1 RCA Classroom or Live Online
1.1 Course fees include all classroom tuition or live online relevant course materials. The price also includes access to the RCA online platform to consolidate & reinforce learning
1.2 Course fees are subject to change and RCA Belfast reserve the right to change the fee prevailing the course commencement date. RCA reserve the right to refuse admission to a course where payment hasn’t been received in full or terms agreed via RCA's flexible payment option.
1.3 A completed enrolment form must be submitted prior to the commencement of all courses
1.4 Should you choose payment by bank transfer please follow the details via the Invoice you will receive on registering for a course
1.5 Deferral - Where the entire course fees have been paid or a Direct Debit / Flexible payment has been received, an enrolment can be deferred for one sitting provided notice is received at least 1 week prior to the course commencement date, alternatively a full refund will be made upon request. All relevant material has to be returned to RCA once the course has been deferred.
1.6 Course cancellation - A cancellation of a course requires advanced notiﬁcation of at least 1 week prior to the course commencement date and all monies will be refunded. If the customer wishes to cancel once the course has commenced and has attended more than 1 class, no refunds will be made and all invoices will remain outstanding, however a deferral will still be considered in these circumstances.
1.7 RCA Belfast reserves the right to cancel any course if adequate demand (number of attendees) is not met, resulting in a full refund to all students booked on the course or monies carried forward to the next term.
1.8 Courses and credits are not transferable between students.
1.9 All enrolments and payments remain at the liability of the student attending a course, irrespective of name and address on the invoice and/or dispute between student and employer.
1.10 All course notes will be issued with the commencement of the respective courses.
1.11 RCA reserve the right to charge late payment interest of 4% above BOE base rate on outstanding invoices.
2 RCA Online
2.1 Online resources will be made available from time of purchase for a 6 month period.
2.2 A cooling off period of 7 days will be made available should a student wish to cancel and a full refund processed.
2.3 Study materials will be made available to download once logged into the relevant course.
3.1 RCA accepts no responsibility for items or articles that are lost or stolen from Riddel Hall. Personal possessions are the sole responsibility of the student who are advised to keep their belongings with them at all times.
3.2 All card numbers passed between the RCA website and Stripe are encrypted at rest with AES-256. No cardholder information is ever passed unencrypted and no customer data passed to any third parties attempting to gain access to sensitive information.
4 International Students
4.1 RCA does not currently facilitate the movement of international students via visa applications to participate in their classroom face to face tuition.
4.2 It is therefore the full responsibility of the student to comply with any visa requirements governed by UK Home Office
4.3 Further information on applying for a student study visa can be found @ https://www.gov.uk/student-visa
5 RCA Pass Guarantee Scheme
5.1 Book on a course, completing the online enrolment form
5.2 Ensure an 80% attendance record on courses and attempting all assignments set outside of class. If you are unable to attend any class, please let RCA know at your earliest convenience either by email/What'sApp or phone.
5.3 Attempt 100% of the work given by the tutor, including any mock exam set.
5.4 Ensure all feedback set by RCA is returned.
5.5 If the above conditions are satisﬁed and a student fails the exam they have enrolled on, RCA will offer the full course free of charge indefinitely until they have passed that exam.
5.6 If a former student of RCA Belfast wishes to return to the course after missing after a lengthy period away, the student will be eligible to a 30% discount to the full course fee
5.7 For CIMA students, where a course has been attended and having been unsuccessful with their Objective Exam, RCA will offer the course again free of charge indefinitely until they have passed their exam.
5.8 Students will be asked for proof of their exam result when making a claim for the Pass Guarantee (free resit)
5.9 All new material, Study books will be chargeable under the Pass Guarantee
5.10 Courses are not transferable under the Pass Guarantee Scheme
6 RCA Referral Scheme:
6.1 The person referring a friend must be a current RCA student who has booked and paid for at least one paper for the current term.
6.2 RCA will offer that student and the new student who goes on to book a course £25 each (up to a maximum of 3 referrals per student)
7 Student Complaints Procedure
7.1 RCA Belfast strives to achieve the best possible experience for its students, but we understand that there may be times when a student is dissatisfied with some aspect of what has been delivered or wishes to raise an issue they may have with a fellow student.
8 Informal Complaints
8.1 In most instances, the issue can be resolved simply by discussing it with the person/s involved, or raising the matter with a relevant tutor or the RCA centre manager (Aaron Crozier)
9 Formal Complaints
9.1 If the matter is not successfully resolved via informal means, or the issue is of a serious nature, a formal complaint should be made via email to [email protected] as soon as is reasonably possible. It is much more likely that the matter will be resolved satisfactorily if it is raised at an early stage.
9.2 Written complaints should state clearly the nature and origin of the issue/s, detail what steps have been taken to resolve it informally and (if applicable) explain why the outcome of the informal procedure is not considered satisfactory.
9.3 Complaints should usually be submitted to an appropriate RCA employee so that they may then be assigned to a member of the management team for review.
9.4 The manager will contact the complainant to outline the steps they intend to take and to give an indication of the date by which they anticipate being able to conclude their investigation and issue their response.
9.5 Once a decision has been made, the complainant will receive a written outcome which sets out details of the findings and, if the complaint is upheld, indicates what action will be taken.
9.6 When a student raises a complaint in good faith, RCA will take reasonable steps to ensure that by invoking the complaint procedures the student is not subjected to less favourable treatment. However, if a student is found to have raised a complaint dishonestly or maliciously, the matter may be addressed through the Student Disciplinary Procedure.